FAQ

Using this site – ADA Accessibility
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at accessibility@cidentertainment.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.
Q: When does the shuttle leave for the concert?
A: For events at Red Rocks Amphitheatre, shuttles depart 30 minutes prior to event door time from Thirsty Lion Denver and 45 minutes prior to event door time from Illegal Pete’s Colfax. For up to date event door times check out redrocksonline.com. For shuttles for events at other venues, please check the event details and more info for departure times. Please arrive at least 15 minutes prior to departure.
Q: How do I get my shuttle pass? Where do I go??

A: All CID Colorado “Shuttles to Red Rocks” passes are will call only. Starting 90 minutes prior to departure, a CID Colorado representative will be at the shuttle stop to check you in. Upon arrival, the purchaser will present photo ID and receive a shuttle wristband for each pass purchased.

Example: The Red Rocks website shows doors open for Britney Spears at 6:30pm, our check-in and departure schedule would be the following:

Thirsty Lion Union Gastropub & Grill Union Station
Location: 1605 Wynkoop St, Denver, CO 80202
Check-on opens: 4:30pm
Shuttle departure: 6pm

Illegal Pete’s Colfax
Location: 2001 E Colfax Ave, Denver, CO 80206
Check-in opens: 4:15pm
Shuttle departs: 5:45pm

Just in case you forget, we will send you an informational email about 72 hours prior to the event with all of this information and any further details.

Q: Is there a minimum age to purchase a shuttle pass?
A: Nope! People of all ages can purchase and ride the shuttle. All guests riding the shuttle are required to purchase a pass regardless of age.
Q: Does my shuttle pass include a ticket to the concert?
A: No it does not, but it does provide you with safe, reliable round-trip transportation.
Q: Is parking available at the shuttle stops?
A: Parking is available at both locations. Thirsty Lion Union Station has multiple nearby garages for around $20/day. Illegal Pete’s Colfax has free parking in their back lot along with free street parking.
Q: What goes on at the shuttle stop before we leave?
A: Each shuttle stop will provide our guests with food and drink specials. We encourage guests to come early and take advantage!
Q: Can I bring my drone/laser pointer/pet llama/binoculars into Red Rocks?
A: For all questions relating to what you can and cannot bring into Red Rocks please refer to this handy guide. In reference to the items above, no/no/no/yes.
Q: Can I bring alcoholic beverages on the shuttle to tailgate at Red Rocks?
A: Sure! If you are 21+ and have valid ID you can bring your own beverages to tailgate with. Coolers will be permitted on a first come first serve basis of available storage on the vehicle. Most of the time we will be in a coach bus with plenty of room. Please, no glass bottles on the shuttle!
Q: Can I leave items on the shuttle during the show?
A: Items can be left on the shuttle at your own risk. CID Entertainment is not responsible for any lost or stolen items. Often times there are multiple shuttle buses so you may not ride the same shuttle to and from.
Q: What if I need to pick up my tickets at the box office?
A: The shuttle will always stop at the box office upon request. Simply let the CID representative know at check-in that you need to make the stop to get your tickets. However, please know we unfortunately do not always have the ability to wait due to traffic restrictions and regulations at the venue. There is a possibility you will need to walk to the venue entrance from the box office.
Q: Where do I get dropped off at Red Rocks?
A: Our shuttles drop off and pick-up in Lower South Lot 2. Keep in mind there will be a 10-15 minute walk uphill to get to the venue. On the bright side the scenery ain’t too shabby and the walk back after the show is downhill. Trust us, it’s all worth it once you get inside this world famous venue!
Q: When will the shuttles depart after the concert is over?
A: Shuttles will depart promptly after the concert is over. We will wait about 30 minutes after the music ends for everyone to make their way back to the shuttle. Don’t worry, this is plenty of time if you leave the venue and make your way directly back to the shuttle. We are not responsible if you miss the bus because you went and met up with your friends for a beer in the Upper North parking lot after the show.
Q: Is there a lost and found for any items lost on the shuttle?
A: If you have lost an item on the shuttle please reach out to our Guest Services team at (888) 805-8930 or email us at info@cidcolorado.com. We do our best to make sure lost items are returned to their rightful owner.
Q: Do you offer wheelchair accessible shuttles?
A: If you require wheelchair accessibility please reach out to our Guest Services team in advance of the event date at(888) 805-8930 or email us at info@cidcolorado.com
Q: I purchased a shuttle pass but can no longer attend. Can my friend or family member pick-up the pass on my behalf?
A: Sure! In order to accommodate this, the original purchaser must contact our Guest Services team at (888) 805-8930 or info@cidcolorado.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the pass on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: Do your shuttles ever sell out?
A: Yes, it is possible that buses may sell out. We advise you to purchase as soon as you know you’re going to the show. If seats are still available, our online sales turn off once our first check-in opens on the day of the show. If you’d like to purchase passes on the day of show, please call our on-site concierge line at (888) 380-0556 to check availability. Day of show passes increase in price to $45 for a round trip.
Q: What if I change my mind and don’t want to use my shuttle pass?
A: All of our shuttle passes are non-refundable. Please refer to the Purchase Policy for complete details.
Q: You didn’t answer my question! What gives?
A: Feel free to hit us up at info@cidcolorado.com with any other questions you may have and hey, if multiple people ask the same question, it will then become a FAQ and will be on this very webpage! If you have a question on the day of the concert, please call (888) 380-0556.