frequently asked questions

General Info

Is the Red Rocks Shuttle worth it? Is it a good deal?

Yes! Because Red Rocks is a little farther away from the core of the city, folks traveling to Colorado without a vehicle will have a much easier time getting to the show if they ride with Shuttles To Red Rocks. We provide safe shuttle service with friendly staff and professional drivers, along with preshow food and drink specials at our stops!

Can you just Uber, Lyft, or Rideshare to and from Red Rocks?

The answer is yes you can, but be aware it can get very expensive. Concertgoers getting picked up after the show must walk about a mile from the venue to the Jurassic Lot or wait in line for a small bus to take them there from the Trading Post.

How do I get to Red Rocks without a car?

You are in the right place! Purchase a shuttle pass from us for round trip transportation from Denver to Red Rocks' Upper North Lot - the ideal landing pad for your Red Rocks experience featuring two convenient entrances and air conditioned restrooms.

Are you the shuttle ride provider?

No.

On Location is a transportation broker that arranges your round-trip transportation with local, third-party transportation providers that operate pursuant to applicable permits and laws.  Such third-party transportation providers own and operate the vehicles that will transport you to your destination.  If you have any questions or concerns regarding your transportation experience, please contact us and we will promptly connect with our local transportation partners.

Using this site – ADA Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Website interferes with your ability to access information, please contact us at rrxshuttles@onlocationexp.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.

How Does It Work?

You're going to a show at Red Rocks... and we'd like to help you get there with round-trip transportation from Denver! Purchase a shuttle pass departing from 1 of 2 locations, get your shuttle wristband when you check-in at your shuttle stop, partake in pre-show food or drink specials, and enjoy the ride (and the show)!

Check In (or Shuttle Will Call) begins 2 hours and 15 minutes before Doors at Illegal Pete's Colfax, and 2 hours before Doors at Thirsty Lion Union Station. Shuttles are scheduled to arrive in the Upper North Lot at the time of Doors for each event. The time of Doors for any given event can be found on the specific event page on Red Rocks Park & Amphitheatre - Official Website

Shuttle Stops:

Illegal Pete's Colfax - with FREE parking and a FREE drink with the purchase of an entree!

Thirsty Lion Union Station - grab drinks to-go and take 15% off pre-show bites at this scratch kitchen, centrally located next to Denver's Union Station!

On Location is a transportation broker that arranges your round-trip transportation with local, third-party transportation providers that operate pursuant to applicable permits and laws.  Such third-party transportation providers own and operate the vehicles that will transport you to your destination.  If you have any questions or concerns regarding your transportation experience, please contact us and we will promptly connect with our local transportation partners.

Is there a minimum age to purchase a shuttle pass?

Nope! But all guests under the age of 18 are required to be accompanied by an adult. Everyone riding the shuttle is required to have their own shuttle pass -regardless of age. All passengers must sit in their own seat - you may not place a child in your lap - and we cannot accomodate car seats.

Do I need to provide the names of our entire party if I purchased more than one shuttle pass?

Nope! We only require one name per order. As long as the purchaser is attending with your group, there is no need to provide any additional names.

Can a friend or family member pick-up my pass on my behalf if I can no longer attend?

Sure! To accommodate this, the original purchaser must provide the new rider with a copy of their photo ID along with a copy of the shuttle receipt. Please note: we encourage you to block any sensitive information on your ID, just as long as your photo and your name are easily viewable. The new rider will present those items to our check-in staff and be able to board the shuttle without any issues. However, all informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the new guest that is riding.

Does my shuttle pass include a ticket to the concert?

No, it does not, but it does provide you with safe, reliable round-trip transportation!

Can I leave items on the shuttle during the show?

No, items may not be left behind on the shuttle during the show. Guests are loaded on a first come, first served basis following the show, and it is likely you will not board the same shuttle for your ride back. On Location Experiences is not responsible for any lost or stolen items.

What if I need to pick up my tickets at the box office?

Most Red Rocks event tickets are now digital Flash Seats! Please follow these simple steps below to obtain your digital tickets:

  1. Get the AXS app if you haven’t already (iOS or Android)
  2. Open the app and sign in to see your tickets
  3. Show the tickets on your mobile device at the gate and get them scanned to enter

If you’re going with a group, make sure everyone enters together, or transfer tickets to friends before the event if your seats are not restricted for transferability (some Flash Seats do not permit transfers). For more information about Flash Seats, please visit redrocks.flashseats.com. If you do not have digital tickets and need to stop at the Box Office, please contact our Guest Services team at least one week prior - and again when you check in the day of the event.

Our shuttles are permitted to briefly stop near the Box Office, but unfortunately are not permitted to wait due to traffic restrictions and regulations at the venue. After walking to the Box Office, please ask them where to catch the venue's bus to help get you to one of the venue's entrances when you're ready.

Is there a lost and found for any items lost on the shuttle?

If you have lost an item on the shuttle, please reach out to our Guest Services team at (888) 380-0556 or rrxshuttles@onlocationexp.com. We do our best to make sure lost items are returned to their rightful owner.

Can I use my On Location package for a contest/giveaway to promote my site, product or event?

No. On Location Experiences trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.

I changed my mind/no longer need the shuttle passes, can I get a refund?

All sales are final. Please see our purchase policy for more detail and reach out to rrxshuttles@onlocationexp.com with any questions.

Do your shuttles ever sell out?

Yup! While we do our best to accommodate last minute purchases, we do not oversell shuttle passes. Play it safe and secure your seat today!

On Location is a transportation broker that arranges your round-trip transportation with local, third-party transportation providers that operate pursuant to applicable permits and laws.  Such third-party transportation providers own and operate the vehicles that will transport you to your destination.  If you have any questions or concerns regarding your transportation experience, please contact us and we will promptly connect with our local transportation partners.

I only need a ride one-way, can I still use the shuttle?

While we do not offer one-way passes, you are welcome to use our roundtrip shuttle passes one-way. If you are opting to only ride the shuttle back to Denver, we ask that you notify our Guest Services team by emailing rrxshuttles@onlocationexp.com

Are you the same as bus to show?

No, we are NOT affiliated with Bus To Show. We are called "Shuttles To Red Rocks" formerly operated by CID Presents, CID Colorado, currently operated by On Location. We are also NOT affiliated with other Red Rocks Shuttle programs. We do however provide buses to the show aka Shuttles To Red Rocks right here! www.rrxshuttles.com

Can I bring my drone/laser pointer/pet llama/binoculars into Red Rocks?

For all questions relating to what you can and cannot bring into Red Rocks, please refer to this handy guide. In reference to the items above, no/no/no/yes.

Do you offer wheelchair accessible shuttles?

If you require wheelchair accessibility, please first read the Red Rocks Amphitheatre Accessibility page. Also, before you book your shuttle with us, please first send an email to rrxshuttles@onlocationexp.com with the date and details of your request. Shuttles drop off and pickup only in the Upper North Lot.

I've tested positive for COVID-19. Am I eligible for a refund?

Our packages are sold as non-refundable per our purchase policy. Please contact our Guest Services team via email at rrxshuttles@onlocationexp.com for options that may be available to you.

Can I bring alcoholic beverages on the shuttle to tailgate at Red Rocks?

Sure! If you are 21+ and have valid ID, you can bring your own beverages to tailgate with. Small, soft sided coolers will be permitted on a first come, first served basis, storage availability permitting. Please note, glass bottles are not permitted on the shuttle and no coolers may be left behind. If you are bringing your cooler with you, please make sure it falls within the permitted items guide.

Shuttle Locations & Times

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When does the shuttle leave for the concert?

Our departure time varies by shuttle stop. Shuttles depart from each stop at the following times:  

Thirsty Lion Union Station: 30 minutes prior to event door time

Illegal Pete’s Colfax: 45 minutes prior to event door time

For up-to-date event door times, check out redrocksonline.com. Please arrive at least 15 minutes prior to departure. Arrive at the start of check-in to enjoy the full length of happy hour specials available at each shuttle stop!

When will the shuttles depart after the concert is over?

Shuttles will depart as they fill up, promptly after the concert is over, with the final shuttle departing 30 minutes after music ends. We like to remind everyone that there is only 1 entrance/exit at the top of the venue which takes you directly to the Upper North Lot. If you're seated in the bottom 25 rows, there is also a staircase on the North side of the stage which goes UP to the Upper North Lot as well. Shuttles will only leave earlier than 30 minutes after music ends if everyone returns to the shuttle earlier.

How will my shuttle pass be delivered?

All On Location “Shuttles to Red Rocks” passes are Will Call only. For our purposes, Check In essentially functions as Will Call. Upon arrival, the purchaser will present photo ID and receive a shuttle wristband for each pass purchased.  

It’s the day of my event, when should I arrive at my shuttle stop?

Check In and shuttle departure times for each event are dependent on the event's Door Time (Doors) which can be found on the event specific page on Red Rocks' website. Door Times are out our control and subject to change.

Thirsty Lion - Union Station Check In begins 2 hours before Doors, with the shuttle departing 30 minutes before Doors. Illegal Pete's Colfax Check In begins 2 hours and 15 minutes before Doors, with the shuttle departing 45 minutes before Doors.

Example: The Red Rocks website shows doors open for Britney Spears at 6:30pm, our check-in and departure schedule would be the following:

Thirsty Lion Union Station

Location: 1605 Wynkoop St, Denver, CO 80202
Check-in opens: 4:30pm
Shuttle departure: 6pm


Illegal Pete’s Colfax

Location: 2001 E Colfax Ave, Denver, CO 80206
Check-in opens: 4:15pm
Shuttle departs: 5:45pm


Is parking available at the shuttle stops?

Yes, parking is available at both locations. Illegal Pete’s Colfax has free first come, first served parking in their parking lot, as well as street parking. Thirsty Lion - Union Station does not have free parking, but is easily accessible via ride-share and public transportation.

What if I miss the shuttle to Red Rocks?

Not to worry! If you miss the shuttle to Red Rocks, you can still ride the shuttle back to your stop following the show. Remember, our shuttles drop off and pick up in the Upper North Lot only.

What goes on at the shuttle stop before we leave?

Each shuttle stop will have a check-in booth with our team members there ready to answer any questions and help get you on the bus! In addition, Red Rocks Shuttle riders can partake in food/drink specials - we encourage guests to come early to secure a table and take advantage!

Where do shuttles drop you off at Red Rocks?

Our shuttles drop off and pick-up in the Upper North Lot, right near the tunnel. Our shuttle riders have easy access to air conditioned bathrooms and the 2 entrances in the upper north area - the ramp and top circle lot. Our shuttles remain in the Upper North Lot for the duration of the event and will depart from the same place 30 minutes after the event is over.

Can I switch my Shuttle Stop?

While we cannot guarantee changes to your purchase, any shuttle stop transfer requests must be made within 48 hours of purchase and at least 2 weeks prior to the event. Please contact our Guest Services team at rrxshuttles@onlocationexp.com for such requests.

You didn’t answer my question! What gives?

If you have any questions or concerns not addressed in these FAQs, please reach out to rrxshuttles@onlocationexp.com

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